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Would you use an online will service?
I have seriously considered setting up a section of the main site (http://www.shtexaslawyer.com) to provide online will services. My plan would be to create a convenient way for clients to select what types of documents they need, to electronically sign a contract, to pay via secure transaction, and then to fill out a form with the standard questions on s secure site. Then, within 24 hours I would personally call the client, go over their information, be sure we have discussed their needs thoroughly, and prepare a will that would be the same if they had come into my office in person. The will could then be delivered with a short DVD going over the closing process of signing the will.
My plan would be to do more than the non-lawyer document preparation services. Many of these service provide only a generic will, they cannot and do not provide advice because they are not lawyers. Some sites only deliver a Microsoft Word Macro to create the will, leaving all the work up to the client.
Such services are just plain wrong. They mislead people to thinking they have received the same quality product they would get if they consulted with an attorney. I do not doubt that there are very educated people who could prepare their own will without a law license. However, the larger majority need assistance to make sure they cover all issues and eventualities, and even the rather simple but crucially important rules about the signing of the will.
I hope to have this service online very soon. If you are interested, or wish to be kept update, please let me know.